The Secret Shopper Unwrapped

Christmas is coming, and while the bells are ringing, the tills aren't. But Sandie - the rising star of the retail spying world - is busier than ever, rooting out the best and worst in festive customer care through her company. Glamorous widow Grazia is going undercover in the world of cosmetic surgery in between dating a succession of toyboys and trying to remember which lie she's told about her age. Meanwhile, not-quite-yummy mummy Emily and toddler son Freddie are checking out the best and worst Santa's grottos, when she's not working flat out with partner Will to save their fledgling village shop from the unfestive credit crunch. The secret shoppers are back - but is the happiness they've worked so hard for about to disappear faster than a Louis Vuitton handbag in the Harrod's sale?