Communicating Effectively for Dummies | Marty Brounstein

This volume covers all methods of communication in the workplace: speaking, writing and listening. It includes active listening techniques to improve work relationships and clarify communications.

From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles: * Becoming aware of your own assumptions * Dealing with passive-aggressive communicators * What to say to help someone open up to you * Communicating through eye contact and body language * Maintaining a positive attitude * Dealing with sensitive issues * Effective conflict resolution models * When to use e-mail, the phone, or a face-to-face meeting * Dealing with angry customers * Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.